Delivery, Cancellation, Refund and Returns Policy

New Zealand and Australia shipping

• Single cricket bat: NZ$30 within New Zealand or NZ$50 to Australia, subject to the shipment’s chargeable size and weight.
• Free shipping: New Zealand orders above NZ$1,500 and Australia orders above NZ$2,000.
• Shipping charges are subject to volume or weight, whichever is higher. For smaller items, shipping is calculated separately and shared with you before dispatch. Contact us for a quote for your selected items or a combined order.
• Australian delivery is available to all postcodes. Ask us to confirm the delivery estimate for your address and order before purchase.

Dispatch and tracking

Standard orders are scheduled for dispatch within 2–3 business days. Orders with special instructions may require 5–7 days. Dispatch takes place after payment has settled; settlement is usually the next business day. Dispatch time is separate from courier transit time. We share tracking details by email, or text if requested, once received from our delivery partner.

Seven-day change-of-mind returns

Our change-of-mind return window is 7 days from the date you receive the product. Contact us within this window before sending an item back. Eligible items must be unused and undamaged, in their original packaging with original tags where applicable, and accompanied by proof of purchase. Exchanges depend on the availability of the requested size or colour.

The customer pays return shipping for change-of-mind returns. Please follow the return instructions supplied by our team and use a signature-required delivery service to our store at 57 Highsted Road, Bishopdale, Christchurch 8053, New Zealand.

Prepared bats and other exclusions

Prepared or customised bats are not eligible for a change-of-mind return or exchange. This includes bats on which oiling, knocking-in or toe binding services have been carried out. A bat is also excluded from change-of-mind returns if its wrapping has been removed.

Faulty goods and consumer rights

The change-of-mind conditions and exclusions above do not limit your rights under applicable consumer law, including the New Zealand Consumer Guarantees Act. If an item is faulty, damaged on arrival or does not match its description, contact us with your order details and photographs so we can assess the issue and arrange the appropriate remedy. Please contact us before returning a faulty item so we can confirm the return arrangements.

Cancellations and refunds

Contact us promptly if you wish to cancel before dispatch. Refunds for an accepted cancellation are initiated the next business day. Charges for services already carried out are not refundable for a change-of-mind cancellation. Prepared or customised bats remain subject to the exclusions above. After dispatch, change-of-mind cancellations are handled through the eligible return process. Refunds for returned goods are processed after receipt and inspection.

Need help with your order?

Email support@cricketworldchch.co.nz, call +64 27 539 9073 or contact CricketWorld ChCh. Our store is at 57 Highsted Road, Bishopdale, Christchurch 8053, open 9 AM–9 PM, seven days a week.