QUALITY OF CRICKET BATS AND ACCESSORIES
All cricket bats and accessories are handpicked from their respective factory outlets and their distribution channels. All cricket bats and accessories have QR-code to verify authenticity of product.
We are committed to deliver the best cricket bats and accessories from top brands in New Zealand. We offer cricket bats from SS-TON, SG, SF, DSC, MRF, BAS, New Balance, Kookaburra, Masuri, KG and BDM. We have cricket shoes from PUMA, ASICS, Adidas and DSC. We have cricket helmets from Moonwalkr, Masuri, Forma and Shrey. We also have player edition kit bags from SS, SG, Shrey, Gray Nicolls, SF, New Balance and MRF.
Yes. Of course. All prices listed on our website is an average Maximum Retail Price. We strive to offer it at a price lower than most of our contemporaries. Having said that, all customers will get a discount on the listed price for all cricket bats and most cricket accessories.
Because you get what you see. We do not use stock images for cricket bat. We use actual photos of cricket bats available in our physical store in Christchurch, with the exact weight, profile and other specifications. Once the bat gets sold, we mark it as unavailable and re-list only when another bat is back in store with us. We ensure 100% transparency.
ALL INFORMATION RELATED TO CRICKET BATS?
Yes, we have english willow cricket bats starting size 5, size 6 and harrow size. For adults, we have SH (short handle), LB (long blade – short handle), LH (long handle) and LBLH (long blade-long handle).
No, we only source english willow bats. English willow bats have a better punch, profile and weight balance than kashmir willow bats.
No, none of the bats are ready to play. You will have to oil and knock the bats before using it with season hard ball.
Yes, we provide oiling, knocking and toe-guard services at an additional cost. We give a complimentary batting grip and an anti-scuff sheet with your cricket bat.
BAT REPLACEMENT POLICY
Stop using the bat and contact us with your order details and clear photographs of the handle and affected area. We will assess the issue and arrange the appropriate remedy where required under applicable consumer law. Please contact us before arranging a repair or sending the bat back.
Stop using the bat and contact us with your order details and photographs of the toe and the whole bat. Damage can have different causes, so we assess the individual issue rather than automatically classifying it as a playing fault. We will arrange the appropriate remedy where required under applicable consumer law. Contact us before sending the bat back.
Check our returns and faulty-goods policy.
We recommend to bind the toe using a thread or apply special toe-guard before using it in matches or nets. Any request to replace the bat in such condition will not be entertained as this is deemed as a playing fault.
Stop using the bat and contact us with your order details and photographs of the edges and the whole bat. Damage can have different causes, so we assess the individual issue rather than automatically classifying it as a playing fault. We will arrange the appropriate remedy where required under applicable consumer law. Contact us before sending the bat back.
Stop using the bat and contact us with your order details and photographs of the blade and the whole bat. Damage can have different causes, so we assess the individual issue rather than automatically classifying it as a playing fault. We will arrange the appropriate remedy where required under applicable consumer law. Contact us before sending the bat back.
SHIPPING & RETURN
Standard orders are scheduled for dispatch within 2–3 business days after payment settlement. Orders with special instructions may require 5–7 days. Dispatch and courier transit are separate. Tracking details are shared once available. Contact us for the delivery estimate for your address and order.
Single-bat shipping is NZ$30 within New Zealand and NZ$50 to Australia, subject to chargeable size and weight. Shipping is free for NZ orders above NZ$1,500 and Australian orders above NZ$2,000. Charges depend on volume or weight, whichever is higher. Smaller items are quoted separately before dispatch. Contact us for a quote for your selected items.
Eligible unused items may be returned for change of mind within 7 days of receipt. Contact us first and keep original packaging, tags and proof of purchase. The customer pays return shipping.
Prepared or customised bats, including bats with oiling, knocking-in or toe binding services, are excluded from change-of-mind returns. Bats with their wrapping removed are also excluded. These conditions do not limit your rights for faulty goods under applicable consumer law.
If your item is faulty, damaged on arrival or does not match its description, contact us with your order details and photographs. We will assess the issue and arrange the appropriate remedy under applicable consumer law. Please contact us before returning the item so we can confirm return arrangements.
Our change-of-mind exclusions for prepared, customised or unwrapped bats do not limit your statutory rights for faulty goods. Read the complete returns policy.
PAYMENT
You can pay using cash, do a bank transfer or use your Debit or Credit card. If you’re using a Credit card for making the payment, the transaction charges have to be borne by the customer.
All order items including shipping, if applicable, have to be paid before you receive your goods. You can also pay in installments at your own flexible time period at your convenient amount. Your items will be separated out and reserved for you once we receive the first installment. The items will be handed over or dispatched to you after receiving the last installment.
There is no minimum payment amount needed to be pay if you opt of installments. Ideally, we would appreciate anything between 10-20% of the total amount as the booking amount. We are flexible even if it is any lower or higher than that.
No. There are no additional or hidden charges whatsoever. All you have to do is pay the final order amount at your own comfort.